Privacy Policy

92pkr2 ("the Platform", "we", "us", "our") operates the online gambling platform accessible at 92pkr2.cam and associated subdomains. We take the privacy of our users ("you", "your") seriously and are committed to processing personal data responsibly, transparently and in accordance with applicable data protection principles.

This Privacy Policy applies to all personal data collected, processed, stored or transmitted by 92pkr2 in connection with your use of the Platform — including during account registration, identity verification, deposits and withdrawals, gameplay activity, customer support interactions, and general browsing of the Platform.

By registering an account or otherwise using the 92pkr2 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not register an account or continue to use the Platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes your name, email address, date of birth, national identity number (e.g., CNIC), IP address, and payment-related information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, 92pkr2.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement.
• "KYC Data" means identity documents, photographs, liveness-check results and address evidence collected during the Know Your Customer verification process.
• "Cookies" means small text files placed on your device by the Platform to support functionality, analytics and session management.
• "Sensitive Data" means a sub-category of Personal Data warranting higher protection, including government identity document numbers such as Pakistan CNIC details.

92pkr2 collects Personal Data in the following categories depending on your interaction with the Platform:

3.1 — Registration & Account Data

When you create an account, we collect: full legal name, date of birth, email address, mobile telephone number, country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar), preferred currency (PKR), and chosen account credentials.

3.2 — Identity Verification (KYC) Data

To satisfy age verification and anti-money laundering (AML) obligations, we collect: copies of government-issued identity documents (Pakistan CNIC or passport), proof of address documents where required, and biometric data from selfie or liveness-check submissions. KYC Data is classified as Sensitive Data and is processed with heightened security controls.

3.3 — Financial & Transaction Data

We collect records of all deposits, withdrawals, wagers and bonus transactions processed through your Account. Payment method references — which may include identifiers associated with Easypaisa, JazzCash, Raast transfers, or bank accounts held at institutions such as HBL, UBL, Meezan Bank or Bank Alfalah — are recorded for transaction verification and AML compliance purposes. We do not store complete payment card numbers on our servers.

3.4 — Gameplay & Behavioural Data

We record bet history, game session data, win/loss records, odds accepted, live in-play activity, and responsible gambling tool usage. This data supports platform integrity, responsible gambling monitoring, and product improvement.

3.5 — Device & Technical Data

Automatically collected data includes IP address, browser type and version, device type, operating system, screen resolution, session timestamps, and referring URLs. This data supports fraud detection, security monitoring, and platform performance optimisation.

3.6 — Customer Support Communications

Any communications you submit via live chat, email, or the Help Center are recorded and retained. This includes the content of your queries, our responses, and any attachments you share (excluding sensitive document images which are handled separately under the KYC process).

92pkr2 processes your Personal Data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under the user account agreement — including account management, game delivery, deposit and withdrawal processing, and support services.
• Legal Obligation: Processing necessary to comply with applicable law — including AML regulations, KYC identity verification requirements, fraud prevention obligations, and record-keeping mandates under the laws of the Platform's operating jurisdiction.
• Legitimate Interests: Processing necessary for our legitimate business interests — including fraud detection, platform security, responsible gambling monitoring, product analytics, and improvement of the user experience — provided such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent for specific processing activities (such as non-essential cookies or certain marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We use the Personal Data we collect for the following specific purposes:

• Account Administration: Creating, maintaining and managing your 92pkr2 Account, including balance management in PKR and processing deposits and withdrawals through available payment methods.
• Identity & Age Verification: Conducting KYC checks to confirm your identity, age (18+ or applicable higher minimum), and eligibility to use the Platform in compliance with applicable regulatory obligations.
• Transaction Processing: Executing and recording bets, game outcomes, deposits, withdrawals and bonus transactions accurately. Financial records are maintained for AML compliance and dispute resolution.
• Fraud Prevention & Security: Detecting and preventing unauthorised access, fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gambling Monitoring: Analysing gameplay patterns and account behaviour to identify indicators of potentially problematic gambling and, where appropriate, proactively applying responsible gambling interventions such as prompts, limits or account reviews.
• Customer Support: Responding to your queries, resolving account issues, processing complaints, and maintaining records of support interactions for quality assurance.
• Platform Improvement: Using aggregated, anonymised analytics data to understand how the Platform is used, identify technical issues, test new features, and improve the overall betting experience for Pakistani users.
• Communications: Sending transactional messages (account confirmations, deposit/withdrawal notifications, KYC status updates) and, where you have opted in, promotional communications about bonuses, offers and platform updates.
• Legal Compliance: Fulfilling record-keeping, reporting and disclosure obligations under applicable law in the Platform's operating jurisdiction.

92pkr2 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

6.1 — Service Providers (Data Processors)

We engage third-party service providers who process data on our behalf under contractual data processing agreements. These include KYC verification technology providers, payment processing infrastructure partners, fraud detection and security vendors, cloud hosting and data centre operators, customer support platform providers, and analytics tools. All such processors are required to implement appropriate technical and organisational security measures and to process data only on our documented instructions.

6.2 — Payment Providers

To facilitate deposits and withdrawals, we share the minimum necessary transaction data with payment processing intermediaries. Payment methods referenced on the Platform — including those familiar to Pakistani users such as Easypaisa, JazzCash, Raast, and bank transfers via institutions such as HBL, UBL, Meezan Bank or Bank Alfalah — are independent third-party providers. 92pkr2 is not affiliated with these providers, and their own privacy policies govern the data they independently collect about their customers.

6.3 — Legal & Regulatory Disclosure

We may disclose Personal Data to law enforcement agencies, financial intelligence units, regulators or courts where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the safety of users or third parties.

6.4 — Corporate Transactions

In the event of a merger, acquisition, restructuring, sale of assets, or change of control involving 92pkr2, Personal Data held by the Platform may be transferred to the acquiring or successor entity as part of that transaction, subject to equivalent privacy protections being maintained.

92pkr2 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or operational obligations. Our standard retention framework is as follows:

• Account & Registration Data: Retained for the duration of the active account relationship, plus a minimum period of five (5) years following account closure, in compliance with typical AML record-keeping requirements.
• KYC Documents: Retained for a minimum period required by the applicable AML and identity verification regulations in the Platform's operating jurisdiction — typically five (5) years from the date of verification or account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years from the transaction date, or longer where required by applicable financial regulation.
• Gameplay History: Retained for a minimum of three (3) years from the date of the relevant session or bet.
• Customer Support Records: Retained for three (3) years from the date of the support interaction, or longer where the record relates to an unresolved dispute or legal claim.
• Technical Logs: Retained for up to twelve (12) months in active systems, with selected log data archived for fraud investigation purposes for up to three (3) years.

When Personal Data is no longer required for any purpose set out above, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data subjects' identities.

92pkr2 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security practices include:

• All data transmitted between your browser and the Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Look for the padlock icon and HTTPS prefix in your browser address bar when using 92pkr2.
• Sensitive data — including KYC documents and payment information — is stored in encrypted form using strong encryption standards at rest.
• Access to Personal Data within our organisation is restricted to personnel who have a genuine operational need to access it, and is governed by role-based access controls and internal data handling policies.
• KYC document verification is processed through dedicated secure portals — not through general email systems or unsecured third-party applications.
• We conduct periodic security reviews and maintain incident response procedures to address data breaches promptly and notify affected users where legally required.

The 92pkr2 Platform uses cookies and similar tracking technologies to support Platform functionality, maintain your login session, analyse usage patterns, and enhance your browsing experience. The categories of cookies we use are described below:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair Platform functionality, including your ability to log in and maintain a session. Instructions for managing cookies in common browsers are available through each browser's help documentation.

Subject to applicable data protection law and the specific circumstances of your request, you may hold the following rights in relation to your Personal Data processed by 92pkr2. To exercise any of these rights, please contact us using the details in Section 15.

We aim to respond to data rights requests within 30 calendar days of receipt. Certain rights may be limited or unavailable where processing is required by law (e.g., AML retention obligations). Where we decline a request, we will provide written reasons. You also have the right to lodge a complaint with the supervisory authority in the relevant jurisdiction.

The 92pkr2 Platform is strictly for use by adults aged 18 years or above, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect Personal Data from persons under the age of 18.

Age verification is enforced through the KYC process. If we become aware that Personal Data has been submitted by or on behalf of a person under the minimum age, we will promptly suspend the associated Account and securely delete or restrict processing of any data collected in connection with that Account, subject to any legally required retention.

Parents and guardians in Pakistan are encouraged to use parental control software and device-level content filtering to restrict access to gambling platforms on shared or family-used devices. If you believe a minor has registered an Account on 92pkr2, please notify us immediately through the support channels in Section 15.

92pkr2 operates internationally, and your Personal Data may be transferred to, stored in, and processed in countries other than Pakistan. These may include countries where data protection laws differ from those in Pakistan or your country of residence.

Where we transfer Personal Data internationally, we take appropriate steps to ensure that such transfers comply with applicable data protection requirements and that your data receives a level of protection equivalent to that required by the data protection principles described in this Policy. These steps may include contractual data transfer mechanisms or reliance on adequacy determinations where applicable.

The Platform may reference or interact with third-party services, including payment providers (e.g., Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) and game content suppliers. These third parties operate independently and maintain their own privacy policies which govern how they collect and process data about their customers.

92pkr2 is not responsible for the privacy practices of any third-party service provider or payment institution. We encourage you to review the privacy policies of any third party whose services you use in connection with the Platform. The presence of a third-party name on the Platform does not constitute endorsement of, or affiliation with, that provider.

92pkr2 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. The "Last updated" date at the top of this document indicates when the most recent revision was made.

Where changes are material — such as a significant expansion of the categories of data collected or a change in the purposes for which data is used — we will provide reasonable prior notice through an on-screen notification or by email to your registered address. For non-material changes (such as clarifications of existing practices), we may update the Policy without prior individual notice.

Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you should discontinue using the Platform and contact support to request Account closure in accordance with our Terms & Conditions.

For all privacy-related enquiries, data subject access requests, or concerns about how 92pkr2 handles your Personal Data, please contact our support team through the following channels. Include your registered Account username and a clear description of your request or concern.

We will acknowledge privacy-related requests within 10 business days and endeavour to resolve them within 30 calendar days. Complex requests may take longer — we will inform you if additional time is required.